{"id":2,"date":"2021-04-02T10:40:16","date_gmt":"2021-04-02T10:40:16","guid":{"rendered":"http:\/\/viettel.maugiaodien.com\/?page_id=2"},"modified":"2026-02-14T06:12:06","modified_gmt":"2026-02-14T06:12:06","slug":"oncall","status":"publish","type":"page","link":"https:\/\/sb.io.vn\/fpt\/oncall\/","title":{"rendered":"Oncall"},"content":{"rendered":"
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\u0110i\u1ec7n Tho\u1ea1i C\u1ed1 \u0110\u1ecbnh\u00a0FPT – T\u1ed5ng \u0110\u00e0i\u00a0\u1ea2o OnCall<\/h2>\n

\u00a0<\/p>\n

Gi\u1edbi Thi\u1ec7u T\u1ed5ng \u0110\u00e0i \u1ea2o OnCall<\/h3>\n\n\n\n\n
\"oncall\"<\/td>\n<\/tr>\n
OnCall – D\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i IP PBX d\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y v\u00e0 mang \u0111\u1ebfn m\u1ed9t gi\u1ea3i ph\u00e1p truy\u1ec1n th\u00f4ng h\u1ee3p nh\u1ea5t doanh nghi\u1ec7p: g\u1ecdi tho\u1ea1i, g\u1ecdi video, h\u1ed9i ngh\u1ecb, g\u1eedi tin nh\u1eafn, WebRTC, g\u1eedi file, h\u00ecnh \u1ea3nh.<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
\"\"<\/td>\n<\/tr>\n
\n

T\u1ed4NG \u0110\u00c0I IP
TR\u00caN N\u1ec0N T\u1ea2NG \u0110\u00c1M M\u00c2Y<\/p>\n

ONCALL ho\u1ea1t \u0111\u1ed9ng tr\u00ean n\u1ec1n t\u1ea3ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y mang \u0111\u1ebfn n\u0103ng l\u1ef1c l\u1edbn cho h\u1ec7 th\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean h\u1ea1 t\u1ea7ng c\u1ee7a nh\u00e0 cung c\u1ea5p.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n\n\n\n\n
\"\"<\/td>\n<\/tr>\n
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GI\u1ea2I PH\u00c1P
TRUY\u1ec0N TH\u00d4NG H\u1ee2P NH\u1ea4T<\/p>\n

Gi\u00fap doanh nghi\u1ec7p t\u0103ng kh\u1ea3 n\u0103ng h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3, linh \u0111\u1ed9ng v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n\n\n\n\n
\"\"<\/td>\n<\/tr>\n
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ONCALL APP<\/p>\n

H\u1ed7 tr\u1ee3 \u0111a h\u1ec7 \u0111i\u1ec1u h\u00e0nh: iOS, Android v\u00e0 h\u1ec7 \u0111i\u00eau hanh tr\u00ean PC.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n\n\n\n\n
\"\"<\/td>\n<\/tr>\n
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KH\u1ea2 N\u0102NG T\u00cdCH H\u1ee2P<\/p>\n

Cung c\u1ea5p API m\u1edf v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p linh ho\u1ea1t v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng c\u1ee7a doanh nghi\u1ec7p nh\u01b0 Call Center, CRM, ERP.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u00a0<\/p>\n

\"\"<\/p>\n

\u00a0<\/p>\n

M\u00f4 h\u00ecnh gi\u1ea3i ph\u00e1p t\u1ed5ng \u0111\u00e0i v\u00e0 wifi cho kh\u00e1ch s\u1ea1n<\/h3>\n

\"\"<\/p>\n

\u00a0<\/p>\n

T\u1ea0I SAO N\u00caN CH\u1eccN ONCALL?<\/h3>\n
    \n
  • \"\"\n

    \u0110\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh thi\u1ebft l\u1eadp, v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng v\u00e0 hi\u1ec7u qu\u1ea3 chi ph\u00ed \u0111\u1ea7u t\u01b0 ban \u0111\u1ea7u<\/p>\n<\/li>\n

  • \"\"\n

    Giao di\u1ec7n qu\u1ea3n l\u00fd th\u00e2n thi\u1ec7n, gi\u00fap ng\u01b0\u1eddi d\u00f9ng qu\u1ea3n tr\u1ecb t\u1ed5ng \u0111\u00e0i d\u1ec5 d\u00e0ng<\/p>\n<\/li>\n

  • \"\"\n

    \u0110\u1ed9i ng\u0169 chuy\u00ean nghi\u1ec7p cam k\u1ebft h\u1ed7 tr\u1ee3 24\/7\/365<\/p>\n<\/li>\n

  • \"\"\n

    H\u1ed7 tr\u1ee3 \u0111a thi\u1ebft b\u1ecb: \u0111i\u1ec7n tho\u1ea1i IP, smartphone, PC<\/p>\n<\/li>\n

  • \"\"\n

    Kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng v\u00e0 m\u1edf r\u1ed9ng m\u1ecdi quy m\u00f4 doanh nghi\u1ec7p<\/p>\n<\/li>\n

  • \"\"\n

    Cung c\u1ea5p gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n cho doanh nghi\u1ec7p: t\u1ed5ng \u0111\u00e0i IP, t\u1ed5ng \u0111\u00e0i Call Center, h\u1ed9i ngh\u1ecb tho\u1ea1i, h\u1ed9i ngh\u1ecb truy\u1ec1n h\u00ecnh, CRM<\/p>\n<\/li>\n<\/ul>\n

    ONCALL<\/h3>\n

    \u01afU \u0110I\u1ec2M C\u1ee6A ONCALL:<\/strong><\/p>\n

      \n
    • \n

      T\u1ed1i \u01b0u chi ph\u00ed \u0111\u1ea7u t\u01b0 ban \u0111\u1ea7u.<\/p>\n<\/li>\n

    • \n

      Tri\u1ec3n khai \u0111\u01a1n gi\u1ea3n, nhanh ch\u00f3ng v\u00e0 ti\u1ec7n l\u1ee3i.<\/p>\n<\/li>\n

    • \n

      M\u1edf r\u1ed9ng quy m\u00f4 h\u1ec7 th\u1ed1ng kh\u00f4ng gi\u1edbi h\u1ea1n.<\/p>\n<\/li>\n

    • \n

      Mi\u1ec5n ph\u00ed c\u01b0\u1edbc cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9.<\/p>\n<\/li>\n

    • \n

      T\u1ed1i \u01b0u ngu\u1ed3n nh\u00e2n s\u1ef1 qu\u1ea3n tr\u1ecb h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i.<\/p>\n<\/li>\n

    • \n

      Gi\u1eef nguy\u00ean \u0111\u1ea7u s\u1ed1 \u0111i\u1ec7n tho\u1ea1i khi di chuy\u1ec3n ho\u1eb7c m\u1edf r\u1ed9ng v\u0103n ph\u00f2ng.<\/p>\n<\/li>\n<\/ul>\n

      \"\"<\/p>\n

      PBX TRUY\u1ec0N TH\u1ed0NG<\/h3>\n

      H\u1ea0N CH\u1ebe C\u1ee6A T\u1ed4NG \u0110\u00c0I PBX TRUY\u1ec0N TH\u1ed0NG:<\/strong><\/p>\n

        \n
      • \n

        C\u1ea7n chi ph\u00ed l\u1edbn \u0111\u1ec3 \u0111\u1ea7u t\u01b0 h\u1ea1 t\u1ea7ng ban \u0111\u1ea7u.<\/p>\n<\/li>\n

      • \n

        M\u1ea5t nhi\u1ec1u th\u1eddi gian tri\u1ec3n khai.<\/p>\n<\/li>\n

      • \n

        Quy tr\u00ecnh m\u1edf r\u1ed9ng h\u1ec7 th\u1ed1ng ph\u1ee9c t\u1ea1p v\u00e0 t\u1ed1n nhi\u1ec1u chi ph\u00ed.<\/p>\n<\/li>\n

      • \n

        Ph\u00e1t sinh c\u01b0\u1edbc khi g\u1ecdi n\u1ed9i b\u1ed9.<\/p>\n<\/li>\n

      • \n

        C\u1ea7n \u0111\u1ed9i ng\u0169 IT qu\u1ea3n tr\u1ecb h\u1ec7 th\u1ed1ng.<\/p>\n<\/li>\n

      • \n

        Ph\u1ea3i thay \u0111\u1ed5i \u0111\u1ea7u s\u1ed1 khi di d\u1eddi hay m\u1edf r\u1ed9ng v\u0103n ph\u00f2ng.<\/p>\n<\/li>\n<\/ul>\n

        \"\"<\/p>\n

        \u00a0<\/p>\n

        C\u00c1C B\u01af\u1edaC \u0110\u01a0N GI\u1ea2N \u0110\u1ec2 S\u1eec D\u1ee4NG ONCALL<\/h3>\n\n\n\n\n
        \n

        1. Nh\u1eadn t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 t\u1eeb nh\u00e0 cung c\u1ea5p.<\/strong><\/p>\n<\/td>\n

        		\n

        2. Ch\u1ecdn \u0111\u1ea7u s\u1ed1 c\u1ed1 \u0111inh c\u1ee7a FPT.<\/strong><\/p>\n<\/td>\n

        		\n

        3. Ch\u1ecdn g\u00f3i d\u1ecbch v\u1ee5 ONCALL.<\/strong><\/p>\n<\/td>\n<\/tr>\n

        \n

        4. K\u00fd h\u1ee3p \u0111\u1ed3ng.<\/strong><\/p>\n<\/td>\n

        		\n

        5. Kh\u1edfi t\u1ea1o d\u1ecbch v\u1ee5 nhanh ch\u00f3ng trong v\u00f2ng 24h.<\/strong><\/p>\n<\/td>\n

        		\n

        6. Nh\u1eadn th\u00f4ng tin k\u1ef9 thu\u1eadt \u0111\u1ec3 truy c\u1eadp v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        \u00a0<\/p>\n

        D\u1ecbch v\u1ee5 – V\u1eadn h\u00e0nh – Tri\u1ec3n khai<\/h3>\n\n\n\n\n
        \"\"<\/td>\n<\/tr>\n
        \n

        D\u1ecbch v\u1ee5 t\u1ed1i \u01b0u<\/strong><\/p>\n

        Kh\u00f4ng ch\u1ec9 mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p, ch\u00fang t\u00f4i cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 t\u1ed1i \u01b0u gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng tho\u1ea1i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
        \"\"<\/td>\n<\/tr>\n
        \n

        H\u1ed7 tr\u1ee3 v\u1eadn h\u00e0nh<\/strong><\/p>\n

        Kh\u00f4ng y\u00eau c\u1ea7u c\u00e0i \u0111\u1eb7t v\u00e0 b\u1ea3o tr\u00ec h\u1ec7 th\u1ed1ng. \u0110\u1ed9i ng\u0169 ONCALL h\u1ed7 tr\u1ee3 v\u1eadn h\u00e0nh v\u00e0 \u0111\u1ea3m b\u1ea3o chat l\u01b0\u01a1ng d\u1ecbch v\u1ee5.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n
        \"\"<\/td>\n<\/tr>\n
        \n

        Tri\u1ec3n khai tr\u00ean to\u00e0n qu\u1ed1c<\/strong><\/p>\n

        FPT cung c\u1ea5p d\u1ecbch v\u1ee5 ONCALL v\u00e0 \u0111\u1ea7u s\u1ed1 c\u1ed1 \u0111\u1ecbnh tr\u00ean 63 t\u1ec9nh th\u00e0nh Vi\u1ec7t Nam.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        \u00a0<\/p>\n

        Ch\u00fang t\u00f4i cung c\u1ea5p b\u1ed9 c\u00f4ng c\u1ee5 v\u00e0 t\u00ednh n\u0103ng chuy\u00ean nghi\u1ec7p<\/h3>\n

        \u00a0<\/p>\n

          \n
        1. \n

          C\u00e0i \u0111\u1eb7t v\u00e0 chinh s\u1eeda l\u1eddi ch\u00e0o (IVR) nhanh ch\u00f3ng, d\u1ec5 d\u00e0ng. Ng\u01b0\u1eddi g\u1ecdi s\u1ebd nghe h\u01b0\u1edbng d\u1eabn t\u1ef1 \u0111\u1ed9ng b\u1eb1ng gi\u1ecdng n\u00f3i \u0111\u1ec3 li\u00ean h\u1ec7 \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn c\u1ea7n g\u1eb7p<\/p>\n<\/li>\n

        2. \n

          T\u00edch h\u1ee3p nhi\u1ec1u d\u1ecbch v\u1ee5 tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng k\u1ebft n\u1ed1i<\/p>\n<\/li>\n

        3. \n

          Th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi n\u1ed9i b\u1ed9 mi\u1ec5n ph\u00ed v\u00e0 kh\u00f4ng gi\u1edbi h\u1ea1n, kh\u00f4ng ph\u1ee5 thu\u1ed9c kho\u1ea3ng c\u00e1ch \u0111\u1ecba l\u00fd trong ph\u1ea1m vi Vi\u1ec7t Nam<\/p>\n<\/li>\n

        4. \n

          Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng kh\u00f4ng gi\u1edbi h\u1ea1n: t\u0103ng gi\u1ea3m quy m\u00f4 h\u1ec7 th\u1ed1ng khi c\u00f3 nhu c\u1ea7u<\/p>\n<\/li>\n

        5. \n

          Kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ed3ng th\u1eddi<\/p>\n<\/li>\n

        6. \n

          Kh\u00f4ng chi ph\u00ed b\u1ea3o tr\u00ec, v\u1eadn h\u00e0nh \u0111\u01a1n gi\u1ea3n, kh\u1ea3 n\u0103ng l\u01b0u tr\u1eef ghi \u00e2m l\u1edbn<\/p>\n<\/li>\n

        7. \n

          T\u00edch h\u1ee3p \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u1ea7u s\u1ed1 nh\u01b0: s\u1ed1 c\u1ed1 \u0111\u1ecbnh,1800, 1900<\/p>\n<\/li>\n

        8. \n

          K\u1ebft n\u1ed1i nhi\u1ec1u chi nh\u00e1nh<\/p>\n<\/li>\n

        9. \n

          Ch\u1ee7 \u0111\u1ed9ng ch\u1eb7n cu\u1ed9c g\u1ecdi l\u00e0m phi\u00ean<\/p>\n<\/li>\n

        10. \n

          Chuy\u1ec3n v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi<\/p>\n<\/li>\n

        11. \n

          H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt 24\/7\/365<\/p>\n<\/li>\n

        12. \n

          Giao di\u1ec7n qu\u1ea3n l\u00fd: chi ti\u1ebft l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi, chi ti\u1ebft c\u01b0\u1edbc, b\u00e1o c\u00e1o<\/p>\n<\/li>\n<\/ol>\n

          \u00a0<\/p>\n

          \n

          B\u1ea2NG GI\u00c1 D\u1ecaCH V\u1ee4 T\u1ed4NG \u0110\u00c0I \u1ea2O ONCALL FPT<\/h3>\n

          \"\"<\/p>\n

          \n

          \u00a0<\/p>\n

          V\u1ec0 FPT TELECOM INTERNATIONAL<\/h3>\n\n\n\n
          \n

          FPT Telecom International l\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 Vi\u1ec5n th\u00f4ng h\u00e0ng \u0111\u1ea7u Vi\u1ec7t Nam. Ch\u00fang t\u00f4i mang \u0111\u1ebfn s\u1ef1 m\u1ea1nh m\u1ebd v\u00e0 t\u00ednh linh ho\u1ea1t \u0111\u1ec3 c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn m\u1ed9t n\u1ec1n t\u1ea3ng c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng CNTT, m\u1ee9c \u0111\u1ed9 qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n, g\u00f3p ph\u1ea7n n\u00e2ng cao kh\u1ea3 n\u0103ng c\u1ea1nh tranh v\u00e0 s\u1ef1 th\u00e0nh c\u00f4ng tr\u00ean con \u0111\u01b0\u1eddng ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

          B\u1ed9 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 to\u00e0n di\u1ec7n bao g\u1ed3m c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng, m\u00e1y ch\u1ee7 chuy\u00ean d\u1ee5ng c\u00f9ng v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 qu\u1ea3n tr\u1ecb ph\u00f9 h\u1ee3p gi\u00fap doanh nghi\u1ec7p s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 c\u00e1c ngu\u1ed3n l\u1ef1c b\u00ean ngo\u00e0i.<\/p>\n

          V\u1edbi h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c Vi\u1ec5n th\u00f4ng v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 VoIP cho c\u00e1c doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam, FPT Telecom International mang \u0111\u1ebfn gi\u1ea3i ph\u00e1p h\u1ea1 t\u1ea7ng th\u00f4ng tin to\u00e0n di\u1ec7n v\u00e0 hi\u1ec7u qu\u1ea3 cho h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<\/td>\n

          		\"\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          \u00a0<\/p>\n

          V\u1ec0 FPT VOIP<\/h3>\n\n\n\n
          \"\"<\/td>\n\n

          D\u1ecbch v\u1ee5 VoIP (Voice over Internet Protocol \u2013 Truy\u1ec1n gi\u1ecdng n\u00f3i tr\u00ean giao th\u1ee9c IP) l\u00e0 c\u00f4ng ngh\u1ec7 truy\u1ec1n gi\u1ecdng n\u00f3i (t\u00edn hi\u1ec7u \u00e2m thanh analog) sang t\u00edn hi\u1ec7u k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 truy\u1ec1n qua k\u1ebft n\u1ed1i IP. VoIP cho ph\u00e9p th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi tr\u1ef1c ti\u1ebfp tr\u00ean \u0111i\u1ec7n tho\u1ea1i IP, m\u00e1y t\u00ednh, ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng c\u00f3 k\u1ebft n\u1ed1i v\u1edbi b\u1ed9 chuy\u1ec3n \u0111\u1ed5i.<\/p>\n

          FPT VoIP l\u00e0 d\u1ecbch v\u1ee5 \u0111i\u1ec7n tho\u1ea1i c\u1ed1 \u0111\u1ecbnh \u0111\u1ea7u ti\u00ean t\u1ea1i Vi\u1ec7t Nam c\u00f3 n\u0103ng l\u1ef1c cung c\u1ea5p \u0111a d\u1ecbch v\u1ee5, nhi\u1ec1u t\u00ednh n\u0103ng h\u1ed7 tr\u1ee3 tr\u00ean m\u1ed9t k\u1ebft n\u1ed1i.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          \u00a0<\/p>\n

          \n

          \u00a0<\/p>\n